Job Description
Join our award-winning customer service team and become the voice of excellence for Washington DC residents! Global Solutions Inc. is seeking passionate Night Shift Customer Service Representatives to deliver exceptional support during evening hours. This is your opportunity to make a tangible impact while enjoying a competitive compensation package, comprehensive benefits, and immediate start availability. Work in a dynamic, inclusive environment where your skills are valued, and career growth is prioritized.
Responsibilities
- Handle high-volume inbound/outbound calls, chats, and emails with professionalism and empathy
- Resolve customer inquiries, billing concerns, and technical issues efficiently
- Document interactions in CRM systems and maintain accurate case records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Adhere to compliance protocols and data security standards
- Identify process improvement opportunities and contribute to team success
- Proactively upsell products/services when appropriate
Qualifications
- Minimum 1 year customer service or call center experience
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced, high-pressure environments
- Strong problem-solving and conflict resolution abilities
- Flexible schedule including nights, weekends, and holidays
- High school diploma or equivalent; college degree preferred
- Positive attitude and commitment to customer satisfaction