Job Description
Join our award-winning customer experience team as a Night Shift Customer Service Representative! We're seeking dedicated professionals to deliver exceptional support to our Atlanta-area clients from the comfort of their homes. This remote position offers competitive pay, comprehensive benefits, and growth opportunities while serving the vibrant Georgia community. Enjoy the flexibility of remote work with structured training, career advancement pathways, and a supportive virtual team environment.
What You'll Love:
- Competitive hourly rate with night shift differential
- Full benefits package (medical, dental, vision)
- Home office equipment stipend
- Tuition reimbursement program
- Clear advancement tracks to leadership roles
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests using CRM systems
- Document interactions accurately in Salesforce and Zendesk platforms
- Collaborate with technical teams to resolve complex issues
- Meet/exceed KPIs for resolution time and customer satisfaction (CSAT)
- Participate in ongoing product knowledge training
- Identify process improvement opportunities for service enhancement
Qualifications
- Minimum 2 years customer service experience
- High school diploma or equivalent (college preferred)
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet home workspace
- Ability to work independently with minimal supervision
- Flexibility to work evenings (10 PM - 6 AM EST)