Job Description
Join our dynamic team as a Night Shift Customer Service Representative in the vibrant city of New Orleans! We're seeking dedicated professionals to deliver exceptional customer experiences while supporting our clients through various channels. Enjoy competitive pay, comprehensive paid training, and a supportive work environment designed for career growth. This overnight position offers stability with consistent hours and opportunities for advancement within our rapidly expanding organization.
What We Offer:
- Competitive hourly wage + performance bonuses
- Comprehensive paid training program
- Health benefits and retirement plans
- Advancement opportunities
- Supportive team culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and service requests
- Document interactions in CRM systems with precision
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics including CSAT and resolution times
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Ability to work independently during overnight shifts
- Proficiency with Microsoft Office and CRM software
- Typing speed of 40+ WPM
- Flexibility to adapt to changing processes
- Positive attitude and customer-focused mindset