Job Description
Join our elite customer service team in Atlanta and become the voice of excellence for our global clients! We're seeking passionate Night Shift Customer Service Representatives to deliver exceptional support during peak hours. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your growth is prioritized. Immediate start available—transform your career today!
Responsibilities
- Deliver empathetic, accurate support via phone, email, and chat during night shifts
- Resolve customer inquiries and technical issues with first-contact resolution
- Document interactions meticulously in CRM systems for continuous improvement
- Collaborate with cross-functional teams to enhance service quality
- Meet/exceed performance metrics for CSAT and resolution times
- Contribute to process optimization initiatives
Qualifications
- 1+ years in customer service or technical support role
- Exceptional communication and conflict resolution skills
- Ability to work independently during night shifts (10 PM - 6 AM)
- Proficiency with CRM software (Salesforce preferred)
- High school diploma or equivalent; college degree a plus
- Type 40+ WPM with strong computer literacy
- Availability for immediate start