Job Description
We are looking for a dedicated Night Shift Customer Service Representative to join our elite support team in Houston, TX. If you are seeking an immediate start and want to make a difference in a fast-paced environment, apply today.
As a vital part of our operations, you will handle high-volume inquiries, resolve complex issues, and ensure our clients receive top-tier support during the night hours. We value empathy, speed, and accuracy.
Why Join Us?
• Competitive hourly rate
• Immediate hiring process
• Remote-friendly environment
Responsibilities
- Manage a high volume of inbound and outbound calls, emails, and live chats from customers.
- Resolve customer inquiries, complaints, and technical issues with patience and professionalism.
- Log all customer interactions and resolutions accurately in our CRM system.
- Collaborate with the day-shift team to ensure seamless workflow continuity.
- Adhere to all company service level agreements (SLAs) and quality standards.
- Identify trends in customer feedback and suggest process improvements.
Qualifications
- High school diploma or GED required; additional experience in call centers is a plus.
- Must be available to work full-time night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong verbal and written communication skills with a clear, professional tone.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to remain calm and solution-oriented under pressure.
- Experience in the logistics or retail industry is highly preferred.