Job Description
Are you a night owl looking for a rewarding career in Customer Service? Apex Support Solutions is currently hiring dedicated individuals for our high-volume Night Shift team in Denver, Colorado.
Join a dynamic environment where your voice matters. We are looking for empathetic problem solvers who thrive in a fast-paced setting and are ready to start immediately. If you have excellent communication skills and want to work flexible hours, we want to hear from you.
Why Join Us?
- Immediate start available for the right candidates.
- Competitive hourly pay ranging from $18.00 - $22.00.
- Health, dental, and vision insurance after 90 days.
- Paid training and clear career advancement pathways.
- Modern, comfortable office environment.
Responsibilities
- Handle a high volume of incoming customer inquiries via phone and email with professionalism and empathy.
- Resolve customer issues and complaints efficiently while adhering to company scripts and quality guidelines.
- Accurately document all customer interactions and account information in our CRM system.
- Assist in training new hires and share best practices with the night shift team.
- Maintain a high level of energy and productivity during your shift to ensure team KPIs are met.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High School Diploma or GED required.
- Previous experience in a call center, retail, or customer service environment is preferred but not required.
- Excellent verbal communication and active listening skills.
- Ability to work flexible night shifts, including weekends and holidays.
- Basic computer proficiency and typing speed of 35+ WPM.
- Must be authorized to work in the United States.