Job Description
Join our elite customer service team in Columbus and thrive in a dynamic night shift environment! At Apex Solutions Group, we value your dedication and offer exceptional career growth opportunities. Enjoy premium benefits including health insurance, 401(k) matching, and paid training. Our modern downtown facility features ergonomic workstations, complimentary snacks, and a supportive team culture designed for success. This role is perfect for night owls seeking competitive compensation and work-life balance.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve complex customer issues with empathy and efficiency
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams for seamless issue resolution
- Participate in ongoing training and process improvement initiatives
- Maintain strict confidentiality of customer data
Qualifications
- Minimum 1 year customer service experience
- Proven ability to work independently in fast-paced environments
- Strong typing skills (40+ WPM) and computer literacy
- Excellent verbal/written communication skills
- Ability to handle high-pressure situations calmly
- Flexible schedule availability (nights, weekends, holidays)
- Basic knowledge of CRM software (Salesforce preferred)
- High school diploma or equivalent required