Job Description
Are you a night owl looking for a rewarding career in IT? Apex Technical Solutions is seeking a dedicated Night Shift Technical Support Specialist to join our Raleigh team. We are a leader in 24/7 customer support, and we need someone who thrives in the evening hours to ensure our clients receive top-tier service around the clock. Enjoy competitive pay, comprehensive benefits, and a supportive work environment.
Why Join Us?
- Competitive hourly rate with performance bonuses.
- Health, dental, and vision insurance starting day one.
- Flexible schedule with paid time off.
- Modern office with state-of-the-art equipment.
Responsibilities
- Provide high-level technical support to clients via phone, email, and chat during evening hours.
- Diagnose and resolve hardware and software issues efficiently to minimize downtime.
- Escalate complex tickets to the day shift team while maintaining clear and accurate documentation.
- Maintain up-to-date records in the CRM system and adhere to SLA guidelines.
- Participate in nightly team stand-ups and training sessions to stay current with technology trends.
- Collaborate with cross-functional teams to improve support processes.
Qualifications
- Minimum of 1-3 years of experience in technical support, help desk, or IT support roles.
- Ability to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong problem-solving skills and technical aptitude regarding Windows, Mac, and mobile devices.
- Excellent communication skills, both verbal and written, with a focus on customer service.
- High school diploma or equivalent; Associate's degree in IT or related field is preferred.
- Must be reliable and able to work independently during off-hours.