Job Description
Are you ready to secure a flexible schedule while earning top-tier compensation? Apex Systems is seeking a dedicated Weekend Technical Support Specialist to join our dynamic team in San Jose, CA.
We pride ourselves on our weekly pay structure and a culture that values work-life balance. If you have a knack for problem-solving and enjoy helping others, this is your opportunity to shine.
Why Join Us?
- Weekly Pay: Get paid on time, every week.
- Competitive Rate: Earn between $22.00 and $28.00 per hour.
- Flexible Schedule: Enjoy your weekdays off.
Apply today to take control of your career and weekends!
Responsibilities
- Provide technical troubleshooting and support to customers via phone, chat, and email.
- Diagnose and resolve hardware and software issues efficiently.
- Maintain accurate records of technical issues and resolutions in the ticketing system.
- Collaborate with the engineering team to escalate complex problems.
- Ensure a high level of customer satisfaction during peak weekend hours.
- Conduct system updates and patch management during scheduled downtime.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- 1-2 years of experience in technical support or customer service.
- Strong knowledge of Windows, macOS, and common office software.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Willingness to work weekends (Saturday and Sunday) as required.