Job Description
We are seeking a highly motivated Night Shift Technical Support Specialist to join our elite operations team in Charlotte, NC. This is an immediate start opportunity for a detail-oriented professional who thrives in a quiet environment and enjoys solving complex technical challenges outside of standard business hours.
As part of our 24/7 support infrastructure, you will play a critical role in maintaining system uptime and ensuring seamless user experiences for our global client base. If you are looking for a stable, well-paying position with flexible weekend availability, we want to hear from you.
Why Join Us?
- Immediate Start: Begin contributing to our team within days of your application.
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Night Shift Premium: Enjoy a quieter work environment and potential shift differential.
Responsibilities
- Monitor system performance and troubleshoot technical issues during off-peak hours.
- Resolve incoming support tickets and technical inquiries via remote channels and phone.
- Perform routine data backups, software updates, and security patching.
- Document all technical resolutions and maintain accurate service logs.
- Collaborate with the day-shift team to ensure seamless workflow handovers.
- Escalate complex hardware or software issues to senior engineering teams.
Qualifications
- High school diploma or GED equivalent; Associate’s degree in IT or related field preferred.
- Proven experience in technical support, help desk, or IT operations.
- Must be available to work night shifts and weekends consistently.
- Strong proficiency in Microsoft Office Suite and remote support tools (e.g., TeamViewer, Zoom).
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision.