Job Description
Are you a problem-solver looking for a Weekend Shift opportunity with an Immediate Start? Apex Tech Solutions is seeking a skilled Technical Support Specialist to join our dynamic team in Chicago, Illinois. In this role, you will ensure our clients have seamless access to technology, providing critical support during our peak weekend hours.
We pride ourselves on a modern work environment, competitive compensation, and a culture that values technical expertise and customer service excellence.
Responsibilities
- Provide technical assistance and troubleshooting for hardware, software, and network issues via phone, email, and remote support.
- Diagnose and resolve complex technical problems with a focus on speed and accuracy.
- Manage and document all support tickets in our CRM system, ensuring a high closure rate.
- Collaborate with the engineering team to escalate and resolve advanced technical incidents.
- Conduct regular system checks and perform routine maintenance to prevent downtime.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Proven experience in a technical support or helpdesk environment.
- Strong working knowledge of Windows, macOS, Linux, and mobile operating systems.
- Excellent verbal and written communication skills.
- Must be available to work weekends and holidays as scheduled.