Job Description
Join our dynamic team as a Weekend Full-Time Tech Support Specialist in the heart of San Francisco! This premium role offers competitive compensation, flexible weekend schedules (Sat/Sun), and immediate start for qualified candidates. You'll be the technical hero for our enterprise clients, delivering exceptional service while advancing your career in a cutting-edge environment. Perfect for tech professionals seeking work-life balance without sacrificing growth opportunities. Apply today to become part of San Francisco's most innovative tech support team!
Responsibilities
- Provide Tier 2-3 technical support for enterprise clients via phone, chat, and remote desktop
- Troubleshoot complex hardware/software issues including cloud infrastructure and cybersecurity protocols
- Create detailed technical documentation and knowledge base articles
- Collaborate with development teams to escalate critical bugs and feature requests
- Maintain 99.9% SLA compliance for weekend support operations
- Train junior staff on advanced troubleshooting methodologies
- Implement system monitoring tools to prevent weekend outages
Qualifications
- 3+ years in enterprise-level IT support with cloud certifications (AWS/Azure)
- Expert knowledge of Windows Server 2019+, Linux administration, and networking
- Experience with ticketing systems (ServiceNow/Jira) and monitoring tools (Nagios/Splunk)
- Strong problem-solving skills with ability to work autonomously during off-hours
- CompTIA Security+ or equivalent cybersecurity certification required
- Excellent written/verbal communication skills for diverse technical audiences
- Ability to lift 30lbs for occasional hardware maintenance
- Available for 8-hour shifts (7AM-3PM or 11AM-7PM) on weekends