Job Description
Join our award-winning call center team with PAID TRAINING and launch your customer service career! We're urgently hiring motivated individuals in Louisville, KY for inbound/outbound customer support roles. No experience required – we provide comprehensive paid training on industry-leading platforms and soft skills. Enjoy competitive pay, performance bonuses, career advancement opportunities, and a supportive team environment. Full benefits package available after 90 days.
Why Choose Us? • Industry-leading onboarding program • Flexible day/night shift options • Modern downtown office with free parking • Tuition reimbursement for continued education • Quarterly team-building events
Responsibilities
- Handle high-volume inbound/outbound calls for Fortune 500 clients
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed daily performance metrics (quality, speed, accuracy)
- Document interactions in compliance with industry regulations
- Participate in ongoing training to enhance product knowledge
- Collaborate with team members to improve service delivery
- Upsell products/services when appropriate opportunities arise
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Ability to type 30+ WPM with basic computer proficiency
- Reliable transportation to downtown Louisville office
- Flexibility to work evenings/weekends (rotating schedule)
- Positive attitude and problem-solving mindset
- No prior call center experience required
- Must pass background check and drug screening