Job Description
Join our award-winning team as a Call Center Agent with PAID TRAINING! No experience needed – we invest in your success. CustomerFirst Solutions is urgently hiring motivated individuals in Louisville, KY to deliver exceptional customer service. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. Start your journey today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, quality scores)
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to multitask in fast-paced settings
- Basic computer proficiency (typing 25+ WPM)
- Positive attitude and problem-solving mindset
- Reliable transportation to our Louisville office