Job Description
Launch your career in customer service with our comprehensive paid training program! Global Connect Solutions is seeking motivated individuals for our night shift call center positions in sunny San Diego. No prior experience required – we invest in your success through industry-leading training. Enjoy competitive pay, flexible scheduling, and opportunities for advancement. Join our diverse team and provide exceptional support while working in a dynamic, tech-enabled environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call volume and resolution rates
- Adhere to compliance protocols and security guidelines
- Collaborate with team members to improve service quality
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Comfortable working nights (10 PM - 6 AM)
- Proficient with basic computer applications
- Customer service mindset and problem-solving abilities
- Must pass background check and drug screening