Job Description
Join our dynamic team at Apex Customer Solutions for an exciting part-time call center opportunity in Los Angeles! We're hosting a hiring event for motivated individuals seeking flexible work schedules with growth potential. No experience necessary – comprehensive training provided. Enjoy competitive pay, performance bonuses, and a supportive team environment. Perfect for students, career changers, or those seeking supplemental income. Apply today and start your customer service career journey!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products/services using CRM systems
- Document interactions accurately in company databases
- Meet/exceed daily performance metrics (handle time, quality scores)
- Collaborate with team members to improve service processes
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and typing skills (30+ WPM)
- Strong verbal communication and active listening abilities
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with problem-solving aptitude
- Customer service experience preferred but not mandatory
- Must pass background check and drug screening