Job Description
Join our dynamic team at Nexus Customer Solutions and launch your career in customer service! We're seeking motivated part-time call center professionals for immediate openings in Nashville. Enjoy competitive pay, flexible scheduling, and comprehensive training to excel in your role. As a trusted partner to Fortune 500 companies, we offer a supportive environment where your contributions directly impact client satisfaction and growth. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, troubleshoot issues, and process transactions efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to ensure seamless customer experiences
- Adhere to compliance protocols and data security standards
- Participate in ongoing training and skill development programs
Qualifications
- High school diploma or equivalent (required)
- 6+ months customer service or call center experience
- Excellent verbal communication and active listening skills
- Strong problem-solving abilities and patience
- Ability to work flexible shifts including evenings/weekends
- Proficient with Windows OS and basic software applications
- Reliable transportation to our downtown Nashville facility
- Background check and drug screen required