Job Description
Launch your career with Boston's leading customer service provider! We're seeking energetic teens aged 16-18 to join our dynamic call center team. Gain real-world experience, develop professional skills, and earn competitive pay in a supportive environment. Perfect for students seeking flexible hours after school or on weekends. No experience required—full training provided!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and enthusiasm
- Resolve inquiries regarding products/services using company guidelines
- Document interactions accurately in customer relationship management systems
- Collaborate with team members to ensure seamless service delivery
- Adhere to all company policies and data security protocols
- Participate in ongoing training to enhance product knowledge
- Maintain a positive and solution-oriented attitude during all interactions
Qualifications
- Must be 16-18 years old and enrolled in high school or equivalent program
- Excellent communication skills and clear speaking voice
- Basic computer proficiency and ability to learn new software quickly
- Strong problem-solving abilities and attention to detail
- Reliable transportation to our downtown Boston location
- Ability to work evenings/weekends (15-20 hours/week)
- Positive attitude and willingness to learn in a fast-paced environment
- Previous customer service experience is a plus but not required