Job Description
Launch your career with Omaha Connect Solutions! We're seeking motivated teen professionals (16+) to join our dynamic call center team. Gain real-world experience in customer service while enjoying flexible scheduling perfect for students. Our supportive environment offers paid training and opportunities for advancementâall while building transferable skills for your future. Join us to become a voice of excellence in Omaha's growing tech community!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products/services using company resources
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to enhance customer experience
- Participate in ongoing training to refine communication skills
- Maintain positive brand representation at all touchpoints
Qualifications
- Must be 16+ years old with reliable transportation
- High school student or recent graduate preferred
- Strong verbal communication and active listening skills
- Basic computer proficiency (typing, navigation)
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Availability for evening/weekend shifts (15-20 hrs/week)
- No prior experience requiredâtraining provided!