Job Description
Are you looking for a rewarding career in the heart of New York City? Apex Customer Care Solutions is expanding our team and seeking dedicated Part-Time Call Center Representatives to join our dynamic department. We offer a comprehensive Paid Training Program to ensure our new hires are fully prepared to deliver excellence from day one.
As a key member of our support team, you will play a vital role in building lasting relationships with clients and resolving their inquiries efficiently. We pride ourselves on a collaborative environment, competitive compensation, and clear pathways for advancement. If you have excellent communication skills and a passion for helping others, we want to hear from you!
Why Join Us?
- Paid Training: No experience required—we train you!
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn $18-$22/hour based on performance.
Responsibilities
- Manage Inbound & Outbound Calls: Handle a high volume of customer inquiries professionally and efficiently via phone and email.
- Resolve Issues: Investigate and resolve customer complaints and technical issues with a focus on first-call resolution.
- Product Knowledge: Stay updated on company products, services, and policies to provide accurate information.
- Record Keeping: Accurately document all customer interactions and transactions in the CRM system.
- Customer Satisfaction: Go above and beyond to ensure every customer leaves the interaction satisfied.
- Team Collaboration: Communicate effectively with supervisors and team members to escalate complex issues.
Qualifications
- Education: High school diploma or GED required; Associate's degree preferred.
- Experience: Previous customer service or call center experience is a plus, but not mandatory for our paid training program.
- Communication Skills: Exceptional verbal and written communication skills with a clear, professional tone.
- Computer Literacy: Basic typing skills (35+ WPM) and proficiency with Windows and MS Office applications.
- Availability: Must be available to work part-time hours, including evenings and weekends as needed.
- Reliability: Punctual, dependable, and able to pass a background check.