Job Description
Are you a people person looking for a rewarding career in customer service? Apex Support Solutions is currently hiring Part-Time Call Center Representatives in Sacramento, CA. We offer complimentary paid training to ensure you have all the tools you need to succeed. Join a team that values your contributions and offers a supportive work environment with flexible scheduling options.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and issues efficiently to ensure high satisfaction.
- Accurately document all customer interactions and transactions in our CRM software.
- Identify opportunities to upsell products or services while adhering to scripts and guidelines.
- Collaborate with team leads to improve call handling times and quality scores.
Qualifications
- High school diploma or GED required.
- Previous call center or customer service experience is preferred but not mandatory (we train!).
- Excellent verbal communication and active listening skills.
- Proficient with computers and navigating web-based applications.
- Ability to remain calm and professional under pressure.