Job Description
Join New Orleans' most teen-friendly workplace at NextGen Connect! We're seeking energetic high school students and recent grads to kickstart their careers in customer service. Enjoy flexible weekday schedules after school, paid training, and a dynamic environment where your voice matters. Build real-world skills while earning competitive pay and gaining resume-worthy experience in our state-of-the-art call center facility. Perfect for students balancing academics with work!
Responsibilities
- Handle inbound/outbound calls with professionalism and enthusiasm
- Provide accurate information about products/services using CRM systems
- Resolve customer inquiries and escalate complex issues to supervisors
- Maintain detailed call documentation and performance metrics
- Collaborate with team members to achieve daily service targets
- Adhere to company policies and confidentiality guidelines
Qualifications
- Must be 16+ years old and enrolled in high school or recent graduate
- Excellent verbal communication skills and friendly phone demeanor
- Basic computer literacy and ability to learn software quickly
- Strong problem-solving abilities and patience with customer needs
- Availability for 15-25 hours weekly (afternoons/evenings/weekends)
- Positive attitude and eagerness to learn new skills
- Valid work permit if under 18