Job Description
Join Oklahoma City's most teen-friendly call center! YouthConnect Services is seeking energetic, tech-savvy teens aged 16+ to kickstart their careers in customer service. Enjoy flexible after-school hours, paid training, and a supportive environment where your voice matters. No experience needed – just bring your enthusiasm and teamwork skills!
Why Teens Love Working Here:
- Flexible scheduling around school hours
- Free professional development workshops
- Opportunities for advancement
- Fun, inclusive team culture
- Discounts on local attractions
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in company databases
- Collaborate with team members to improve service quality
- Participate in ongoing training and feedback sessions
- Adhere to HIPAA and PCI compliance standards
- Identify upsell opportunities for service enhancements
Qualifications
- Must be at least 16 years old
- High school student or recent graduate preferred
- Basic computer proficiency (typing, email, browsers)
- Strong verbal communication skills
- Ability to work independently and in teams
- Reliable internet connection for remote work options
- Positive attitude and willingness to learn
- Availability for weekend/evening shifts