Job Description
Join our dynamic team as a Part-Time Chat Support Specialist in Fort Worth, TX! We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat support. This flexible role offers competitive pay, remote options, and growth opportunities within our rapidly expanding customer service division. Perfect for students, career changers, or anyone seeking work-life balance.
Why Join Us?
- Competitive hourly rates with performance bonuses
- Flexible scheduling (evenings/weekends available)
- Comprehensive paid training
- Clear advancement paths to senior support roles
Responsibilities
- Handle 50+ daily customer inquiries via real-time chat
- Resolve technical issues using knowledge base and troubleshooting tools
- Maintain detailed case notes in CRM system
- Collaborate with Tier 2 support for complex escalations
- Meet quality metrics (CSAT, resolution time, accuracy)
- Participate in weekly team training sessions
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- 90+ WPM typing speed with 98% accuracy
- Proficiency in Zendesk/Intercom or similar platforms
- Exceptional written communication skills
- Basic troubleshooting for software/hardware issues
- Ability to multitask in fast-paced environments
- Available 20-25 hours/week (evenings/weekends)