Job Description
Join TechConnect Solutions' exclusive hiring event for part-time Chat Support Specialists in New York! We're seeking tech-savvy communicators to deliver exceptional customer experiences through our digital platforms. This hybrid role combines remote flexibility with in-person onboarding at our Manhattan headquarters. Enjoy competitive pay, flexible scheduling, and opportunities for growth in a dynamic tech environment.
Our 3-day hiring event (October 15-17) includes streamlined interviews, skills assessments, and on-the-spot offers. Perfect for students, career changers, and experienced support professionals seeking work-life balance.
Responsibilities
- Provide real-time chat support to resolve technical inquiries and customer issues
- Document interactions using CRM systems while maintaining accuracy and confidentiality
- Collaborate with technical teams to escalate complex issues efficiently
- Maintain positive customer satisfaction through empathetic and solution-oriented communication
- Adhere to service level agreements and quality standards for all interactions
- Participate in ongoing training on product updates and support protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service or chat support experience
- Exceptional written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- Proficiency with CRM software and troubleshooting tools
- Available to work evenings/weekends (20-30 hours/week)
- Authorized to work in the United States