Job Description
Join our award-winning team at CustomerFirst Solutions and make an immediate impact! We're seeking passionate Part-Time Customer Service Representatives to deliver exceptional experiences while enjoying flexible scheduling and competitive compensation. No experience required – we provide comprehensive training!
Why You'll Love Working With Us:
- Immediate start opportunity
- Competitive hourly pay + performance bonuses
- Flexible shifts (evenings/weekends available)
- Comprehensive paid training
- Clear advancement pathways
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions in CRM system while maintaining accuracy
- Collaborate with team members to resolve complex cases
- Meet/exceed quality and productivity metrics
- Proactively identify upsell opportunities
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Basic computer proficiency (MS Office, CRM systems)
- Ability to thrive in fast-paced environments
- Must pass background check
- Availability for 20-30 hours/week