Job Description
Join ClientFirst Solutions as a Part-Time Customer Service Representative and deliver exceptional support from the comfort of your home. We're seeking empathetic professionals to resolve inquiries, build customer loyalty, and represent our award-winning brand. Enjoy flexible scheduling while making a meaningful impact in our thriving Charlotte-based team.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and exchanges using Salesforce CRM platform
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions and maintain accurate customer records
- Meet performance targets including AHT and CSAT metrics
- Identify upsell opportunities to enhance customer experience
Qualifications
- 1+ years customer service experience in B2B/B2C environment
- Exceptional verbal/written communication skills
- Proficiency with CRM tools (Salesforce preferred)
- High-speed internet and quiet home office setup
- Ability to work flexible shifts (evenings/weekends)
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; degree preferred