Job Description
Join our award-winning customer service team at Peak Solutions Group! We're seeking empathetic and motivated individuals to deliver exceptional support experiences to our valued clients. This flexible part-time role offers the perfect opportunity to develop professional skills while making a meaningful impact in a dynamic environment. Enjoy competitive pay, comprehensive training, and a supportive team culture focused on growth and recognition.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing, technical, and service-related issues using our CRM platform
- Document interactions accurately in the customer database for continuity
- Collaborate with technical teams to escalate complex issues effectively
- Meet performance metrics including response time and customer satisfaction scores
- Contribute to process improvement initiatives to enhance service quality
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months of customer service experience in a call center or retail environment
- Proficiency with Microsoft Office Suite and CRM software (Salesforce experience a plus)
- Excellent verbal communication and active listening skills
- Ability to multitask in a fast-paced digital environment
- Strong problem-solving abilities with a customer-first mindset
- Available to work evenings and weekends (20-25 hours/week)