Job Description
Are you a dedicated problem solver with a passion for helping others? Apex Support Solutions is seeking a highly motivated Part-Time Customer Service Representative to join our growing team in Denver, Colorado. In this role, you will be the face of our brand, ensuring our clients receive top-tier support via phone, email, and chat.
We offer a flexible schedule, competitive pay, and a collaborative work environment. If you are looking for a part-time opportunity to make a real impact, we want to hear from you.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer complaints and issues with patience and empathy, escalating complex matters when necessary.
- Accurately input and update customer information into the CRM database.
- Process orders, returns, and exchanges efficiently.
- Collaborate with the sales and technical teams to ensure customer satisfaction.
- Stay up-to-date with product knowledge and company policies.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not required.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work independently and manage time effectively in a part-time capacity.