Job Description
Are you a people person looking for a flexible opportunity in the heart of Texas? Apex Support Solutions is seeking a dedicated Part-Time Customer Service Representative to join our growing team in Fort Worth.
We pride ourselves on delivering exceptional support to our clients, and we are looking for someone who embodies our core values of empathy, efficiency, and professionalism. Whether you are a student, a parent, or simply looking for a better work-life balance, this role offers the perfect schedule to fit your lifestyle.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00).
- Flexible part-time hours to suit your needs.
- Opportunity for growth within a dynamic organization.
Don't miss your chance to make a difference in our customer's day. Apply today!
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Resolve customer complaints and issues by identifying the root cause and providing effective solutions.
- Accurately document all customer interactions and transactions in our CRM system.
- Provide product and service information to customers to ensure they understand their options.
- Collaborate with the support team to identify trends and improve service protocols.
- Maintain a positive, professional demeanor at all times, even under pressure.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is preferred but not mandatory for the right candidate.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with basic computer applications and CRM software.
- Reliable, punctual, and able to work a part-time schedule.