Job Description
Join our dynamic customer support team at Houston Connect Solutions! We're seeking passionate individuals to deliver exceptional service while enjoying flexible scheduling. Perfect for students, parents, or career-changers seeking work-life balance. Our modern downtown office offers collaborative spaces, competitive benefits, and growth opportunities in a thriving tech hub.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account updates using Salesforce CRM
- Collaborate with technical teams to resolve complex product issues
- Document interactions in our ticketing system with precision
- Contribute to weekly improvement initiatives
- Maintain 95% customer satisfaction score
- Support cross-functional projects during peak seasons
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in B2C environment
- Proficiency with CRM platforms (Salesforce/Zendesk)
- Exceptional communication skills in English and Spanish
- Ability to work flexible shifts including evenings/weekends
- Type 40+ WPM with strong attention to detail
- Basic knowledge of Microsoft Office Suite
- Positive attitude under pressure with problem-solving mindset