Job Description
Join our dynamic team as a Part-Time Customer Service Representative in Kansas City, MO! We're seeking empathetic professionals to deliver exceptional support to our valued clients. Enjoy flexible scheduling, competitive compensation, and a collaborative work environment. Perfect for students, parents, or anyone seeking a rewarding part-time career.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product/service concerns efficiently
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to ensure seamless service
- Meet/exceed performance metrics including CSAT and FCR
- Identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient in CRM software (Salesforce/Zendesk)
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings/weekends
- Basic computer literacy and typing proficiency (40+ WPM)