Job Description
Join our award-winning team as a Part-Time Customer Service Representative in Louisville! We're seeking empathetic professionals to deliver exceptional support while enjoying flexible scheduling. Perfect for students or those seeking work-life balance. Our comprehensive training ensures you'll thrive in this dynamic role.
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Process orders, returns, and account modifications with precision
- Document interactions accurately in CRM systems
- Collaborate with teams to resolve complex issues
- Meet/exceed performance metrics for quality and efficiency
- Identify opportunities to enhance customer experience
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends