Job Description
Join our dynamic team as a Part-Time Customer Service Representative at Nashville Solutions Group! We're seeking empathetic individuals to deliver exceptional support to our valued clients in Nashville's thriving business landscape. This flexible role offers the perfect opportunity to develop your communication skills while making a tangible impact on customer satisfaction. Enjoy a supportive work environment, competitive compensation, and the chance to grow your career in one of America's fastest-growing cities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve billing issues and product/service concerns efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex escalations
- Maintain detailed knowledge of company products and services
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in ongoing training to enhance service skills
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends
- Nashville residency preferred