Job Description
Join our award-winning customer experience team as a Part-Time Customer Service Representative at GlobalConnect Solutions. We're seeking empathetic professionals to deliver exceptional support to our diverse client base across multiple industries. Enjoy flexible scheduling, competitive compensation, and a supportive team environment while building valuable career skills. Perfect for students, career-changers, or those seeking work-life balance.
What We Offer:
- Flexible shifts (20-30 hours/week)
- Comprehensive paid training
- Health benefits eligibility
- Performance-based incentives
- Clear career advancement path
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM system
- Collaborate with specialized teams for complex resolutions
- Meet/exceed quality and productivity metrics
- Identify upsell opportunities through consultative approach
- Participate in weekly coaching sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience
- Proficiency with Microsoft Office and CRM tools
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including weekends
- Strong problem-solving and multitasking abilities
- Patience and empathy when handling escalated situations
- Basic typing speed of 40+ WPM