Job Description
Join our award-winning customer support team at Apex Solutions Inc. as a Part-Time Customer Service Representative! We're seeking empathetic individuals to deliver exceptional experiences for our clients across North Carolina. Enjoy flexible scheduling, comprehensive training, and a collaborative environment focused on growth. If you thrive in dynamic settings and want to make a real impact, this role is your perfect match.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
- Uphold company standards for brand voice and service excellence
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital/voice channels
- Strong problem-solving and conflict resolution abilities
- Availability for evening/weekend shifts (20-30 hrs/week)