Job Description
Join Omaha Solutions Group as a Part-Time Customer Service Representative and become the voice of excellence for our growing client base. We're seeking empathetic, tech-savvy individuals to deliver world-class support in a dynamic, team-oriented environment. Enjoy flexible scheduling, competitive compensation, and opportunities for growth in one of Omaha's most innovative companies. Perfect for students, parents, or professionals seeking work-life balance!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems with meticulous attention to detail
- Collaborate with support teams to resolve complex issues
- Identify upsell opportunities while maintaining focus on customer satisfaction
- Adhere to compliance standards and company protocols
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years customer service experience in fast-paced environments
- Proficiency with CRM software and MS Office suite
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with a customer-first mindset
- Ability to work flexible shifts including evenings/weekends
- Passion for resolving customer challenges
- Omaha area residents strongly preferred