Job Description
Join our award-winning customer experience team in Philadelphia! We're seeking passionate individuals to deliver exceptional support while enjoying a flexible schedule. As a key member of our community-focused team, you'll transform every interaction into a positive experience while advancing your career in a supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical and billing issues using CRM systems and internal resources
- Document interactions accurately in Salesforce while maintaining data quality standards
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Contribute to continuous improvement initiatives through feedback and training participation
- Uphold company policies and compliance requirements in all customer interactions
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in high-volume contact center environment
- Proficiency with CRM platforms (Salesforce experience highly valued)
- Exceptional verbal/written communication skills and active listening abilities
- Strong problem-solving aptitude with multitasking capabilities
- Flexible availability including evenings and weekends (20-30 hours/week)
- Basic technical troubleshooting knowledge for common consumer products