Job Description
Join our award-winning customer experience team at Innovate Solutions Inc. as a Part-Time Customer Service Representative! We're seeking empathetic professionals to deliver exceptional support to our diverse clientele while enjoying flexible scheduling and a collaborative work environment. This is an ideal opportunity for students, career-changers, or those seeking work-life balance in Sacramento's thriving business district.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing, product, and technical issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues
- Meet/exceed quality assurance metrics for customer satisfaction (CSAT) and first-contact resolution
- Participate in ongoing product training to maintain knowledge accuracy
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM platforms (Salesforce experience highly valued)
- Exceptional communication skills with clear articulation
- Strong problem-solving abilities and conflict resolution techniques
- Available to work evenings/weekends (20-25 hours/week)
- Basic technical troubleshooting knowledge