Job Description
Join our award-winning customer experience team at Pinnacle Solutions Inc. as a Part-Time Customer Service Representative in Seattle! We're seeking empathetic communicators to deliver exceptional support while enjoying flexible schedules and competitive benefits. This hybrid role blends remote work with in-person collaboration at our downtown Seattle hub.
As a key ambassador for our brand, you'll resolve inquiries across multiple channels while building lasting customer relationships. We provide comprehensive training, career growth opportunities, and a supportive culture that values your work-life balance. Perfect for students, career changers, or professionals seeking flexible hours without compromising impact.
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve product/service issues using CRM tools and knowledge base resources
- Document interactions accurately in Salesforce and maintain customer records
- Collaborate with technical teams to escalate complex issues seamlessly
- Meet performance metrics for resolution time, CSAT scores, and first-contact resolution
- Participate in weekly training sessions to stay updated on products and processes
- Identify trends in customer feedback to suggest service improvements
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in fast-paced environments
- Exceptional verbal/written communication skills with neutral accent
- Proficiency with CRM platforms (Salesforce) and MS Office Suite
- Ability to multitask while maintaining attention to detail
- Flexible availability including evenings and weekends (20-30 hrs/week)
- Strong problem-solving skills and emotional intelligence
- Valid Washington state ID and reliable transportation to office