Job Description
Join ClientFirst Solutions as a Part-Time Customer Service Representative and become the voice of excellence! We're seeking empathetic professionals to deliver exceptional support experiences to our diverse client base. This role offers flexible scheduling and opportunities for growth within our dynamic team. Enjoy a supportive work environment with comprehensive training and performance incentives.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional efficiency
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with technical teams to resolve complex issues
- Meet key performance metrics including CSAT and resolution rates
- Contribute to process improvement initiatives
- Maintain thorough knowledge of product offerings and policies
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask and adapt to changing priorities
- Strong problem-solving and conflict resolution abilities
- Available for evening and weekend shifts