Job Description
Join Fresno Connect Solutions as a Part-Time Customer Service Representative and become the voice of our thriving community! We're seeking passionate individuals to deliver exceptional support to local clients while enjoying flexible scheduling. This role offers immediate start and the opportunity to grow within a supportive environment dedicated to professional development.
Why Join Us?
- Competitive hourly pay plus performance incentives
- Flexible shifts accommodating students and busy schedules
- Comprehensive training and career advancement paths
- Health benefits for part-time employees (20+ hours/week)
- Collaborative team culture in a modern downtown Fresno office
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve service issues efficiently using CRM systems and knowledge bases
- Process orders, returns, and account modifications while maintaining accuracy
- Document interactions and update customer profiles in Salesforce
- Collaborate with technical teams to escalate complex issues
- Participate in weekly training sessions to enhance product knowledge
- Contribute to customer satisfaction metrics and quality improvement initiatives
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in retail, call center, or similar
- Exceptional verbal communication and active listening skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities with a solutions-oriented mindset
- Availability to work evenings/weekends (20-25 hours/week)
- Spanish bilingual certification highly desirable