Job Description
Join our dynamic team as a Part-Time Customer Service Representative in Columbus, Ohio! We're seeking friendly, tech-savvy individuals to deliver exceptional support to our local clients. This role offers flexible scheduling with immediate start opportunities, perfect for students or professionals seeking work-life balance. Enjoy competitive pay, comprehensive training, and a supportive environment where your contributions make a real impact. Advance your customer service career while serving the Columbus community with pride!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, order discrepancies, and product concerns
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Proactively identify upsell opportunities for existing clients
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Proficient with Microsoft Office and CRM software
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Excellent verbal and written communication abilities
- Positive attitude with customer-first mindset
- Passion for serving Columbus community members