Job Description
Join our dynamic team as a Part-Time Customer Service Representative and become the voice of our brand in Charlotte! We're hosting an exclusive hiring event to find passionate individuals who thrive in fast-paced environments. This role offers flexible hours, competitive compensation, and opportunities for growth within a supportive culture. If you're dedicated to delivering exceptional customer experiences and want to advance your career in a growing company, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and exchanges accurately while maintaining company standards
- Document interactions in CRM systems and escalate complex issues to supervisors
- Collaborate with cross-functional teams to improve service quality
- Meet performance metrics for call resolution time and customer satisfaction
- Contribute to continuous improvement initiatives for customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a contact center environment
- Exceptional verbal/written communication and problem-solving skills
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office
- Ability to work flexible shifts including evenings and weekends
- Strong attention to detail and ability to multitask effectively
- Positive attitude and resilience under pressure