Job Description
Are you a people person looking for a rewarding opportunity? Apex Support Solutions is currently hosting a Hiring Event for dedicated Part-Time Customer Service Representatives in New York City.
We are looking for passionate individuals to join our dynamic team and help our clients deliver exceptional experiences. Whether you are looking to start a career or seeking a flexible schedule, we offer a supportive environment with growth potential.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Schedule: Part-time roles designed to fit your lifestyle.
- Hiring Event: On-the-spot interviews available for qualified candidates.
- Professional Development: Access to training and career advancement opportunities.
Don't miss this chance to become part of a company that values your contribution. Apply today and take the first step towards a new career!
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a friendly and professional demeanor.
- Resolve customer issues and complaints efficiently while maintaining high satisfaction scores.
- Document all customer interactions and account updates accurately in our CRM database.
- Provide product information and recommendations to help customers make informed decisions.
- Collaborate with the support team to troubleshoot complex issues and improve service processes.
- Assist in the training and onboarding of new support staff during the hiring event.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service, call centers, or retail is a plus.
- Strong verbal and written communication skills with a focus on clarity and empathy.
- Ability to multitask and work effectively in a fast-paced, high-volume environment.
- Proficiency with basic computer applications and CRM software (training provided).
- Must be available to attend the hiring event and complete a brief assessment.