Job Description
Are you a passionate problem solver looking for a rewarding opportunity in the heart of the Pacific Northwest? Apex Support Solutions is seeking a dedicated Part-Time Customer Service Representative to join our growing team in Seattle, WA.
In this role, you will serve as the friendly voice of our brand, ensuring our clients receive top-tier support. We pride ourselves on our inclusive culture and flexible scheduling, making us a great fit for students or those seeking work-life balance.
Why Join Us?
- Competitive hourly rate ($19.00 - $24.00)
- Flexible part-time schedule (Weekend and Evening shifts available)
- Opportunities for professional growth within the company
Don't miss this chance to advance your career in a dynamic city!
Responsibilities
- Manage inbound and outbound customer communications via phone, email, and live chat with a focus on efficiency and empathy.
- Resolve customer inquiries and complaints by clarifying the issue, determining the cause, and providing a satisfactory solution.
- Accurately enter customer information and order details into our CRM database to ensure up-to-date records.
- Collaborate with internal teams (sales, logistics) to resolve complex issues and improve customer satisfaction scores.
- Follow up with customers to ensure their issues have been resolved and they are satisfied with the service.
- Maintain a deep knowledge of our products and services to provide accurate information to clients.
Qualifications
- High school diploma or equivalent; post-secondary education in a related field is a plus.
- Previous experience in customer service, call center, or support roles (1-2 years preferred).
- Excellent verbal and written communication skills with a clear, professional phone manner.
- Proficiency with computer systems, Microsoft Office Suite, and CRM software (e.g., Salesforce, Zendesk).
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Ability to work a flexible schedule, including weekends and evenings, as required by business needs.