Job Description
Are you a dedicated individual with a passion for helping others? Apex Support Solutions is seeking a talented Part-Time Customer Service Representative to join our growing team in Jacksonville, FL.
As a key member of our support team, you will be the face of our brand, ensuring our clients receive the exceptional service they deserve. We pride ourselves on our positive work culture and are looking for someone who thrives in a fast-paced environment and is eager to make a difference.
Why Join Us?
- Competitive hourly pay ($15 - $20/hr)
- Flexible scheduling to fit your lifestyle
- Opportunities for professional growth and development
- Supportive and collaborative team atmosphere
We offer a dynamic environment where your skills are valued and your voice is heard. If you are ready to take the next step in your career, we want to hear from you.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and live chat with a focus on customer satisfaction.
- Resolve product or service problems by clarifying the customer's issue; determining the cause of the problem; selecting and explaining the best solution to solve the issue.
- Process orders, forms, applications, and requests.
- Transfer problematic customers to the appropriate department and follow up to ensure resolution.
- Document all customer interactions and transactions accurately in the CRM system.
- Stay up-to-date with product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, retail, or hospitality is preferred but not mandatory.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a patient, empathetic demeanor.
- Ability to work independently as well as part of a team.
- Proficiency with computers and basic software applications.
- Ability to work flexible hours, including evenings and weekends, as required by business needs.