Job Description
Are You a People Person? Join Our Award-Winning Team!
Apex Support Solutions is looking for a dedicated Part-Time Customer Service Representative to join our Oklahoma City team. We are searching for individuals who are passionate about helping others and excel in a dynamic, fast-paced environment.
In this role, you will serve as the face of our brand, handling inquiries with professionalism and empathy. Whether resolving complex issues or guiding customers through simple processes, your goal is to ensure every interaction leaves a lasting positive impression.
Why Join Us?
- Competitive hourly pay ($15.00 - $18.00)
- Flexible scheduling to work around your life
- Opportunities for career growth and advancement
- Modern, collaborative work environment
Responsibilities
- Manage Inquiries: Handle a high volume of incoming calls, emails, and chat requests professionally and efficiently.
- Resolve Issues: Investigate and troubleshoot customer problems, providing accurate solutions and alternative options when necessary.
- Customer Retention: Build rapport with customers to ensure satisfaction and foster long-term loyalty.
- System Updates: Accurately log customer interactions, feedback, and account changes into our CRM database.
- Product Knowledge: Stay up-to-date on company products and services to provide informed assistance to clients.
- Team Collaboration: Work closely with sales and technical teams to escalate complex issues and improve service delivery.
- Feedback Loop: Communicate common customer feedback to management to help drive product and service improvements.
Qualifications
- Education: High School Diploma or GED required.
- Experience: Previous customer service experience is a plus, but we welcome enthusiastic candidates with a strong desire to learn.
- Communication: Excellent verbal and written communication skills with a polite and professional tone.
- Technical Skills: Proficient in Microsoft Office Suite and ability to learn new software quickly.
- Time Management: Ability to multitask and prioritize tasks in a fast-paced setting.
- Availability: Must be available to work flexible hours, including evenings and weekends.