Job Description
We are looking for a dedicated and empathetic Part-Time Customer Service Representative to join our growing team. This is a fantastic opportunity for individuals seeking a stable career path with paid training and flexible scheduling in the Ohio area.
As a key member of our support team, you will be the face of our brand, ensuring our customers receive top-tier service. We pride ourselves on our local culture and the relationships we build with our team members.
Why Apply?
- Paid Training: No prior experience needed. We invest in your success.
- Competitive Pay: Earn $16.00 - $19.00 per hour.
- Flexible Hours: Part-time shifts designed to work around your life.
- Growth Potential: Clear pathways for advancement within the company.
Take the next step in your career with us today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on quality and speed.
- Resolve customer issues and complaints efficiently while maintaining a positive demeanor.
- Accurately document all customer interactions and account updates in our CRM system.
- Identify and assess customers' needs to achieve satisfaction.
- Provide accurate information regarding products, services, and company policies.
- Collaborate with team members to improve overall service standards.
- Upsell products and services to meet sales targets where applicable.
Qualifications
- High school diploma or equivalent (GED) required.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficient in using computers and navigating web-based applications.
- Ability to work independently and as part of a collaborative team.
- Reliable internet connection and a quiet workspace (if remote).
- Must be available to work varying shifts, including weekends and holidays.