Job Description
Are you a people person with a passion for solving problems? Apex Support Services is seeking a dedicated and empathetic Part-Time Customer Service Representative to join our growing team in the heart of Raleigh, NC.
In this pivotal role, you will serve as the friendly voice and face of our brand, ensuring our clients receive the world-class support they deserve. You will have the opportunity to work in a dynamic environment that values integrity, innovation, and teamwork. If you are looking for a flexible schedule that fits your lifestyle while making a real impact on customer satisfaction, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $16.00 and $20.00 per hour based on experience.
- Flexible Scheduling: Part-time hours designed to accommodate your lifestyle.
- Growth Opportunities: Potential for career advancement within the organization.
- Modern Environment: Work in a collaborative, tech-forward office in Raleigh.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Resolve product or service issues and troubleshoot problems to ensure a high level of customer satisfaction.
- Manage and update customer account information accurately in our CRM database.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
- Document all customer interactions and feedback to help improve our service processes.
- Adhere to company policies and quality assurance standards during every interaction.
Qualifications
- High school diploma or equivalent required; associate degree or higher preferred.
- Previous customer service experience is a plus, but we are willing to train motivated candidates.
- Strong verbal and written communication skills with a focus on clarity and courtesy.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
- Ability to multitask effectively in a fast-paced, deadline-driven environment.
- Must be available to work a rotating schedule, including evenings and weekends.